Database Operations.
The following deliverables shall be provided by Supplier under this SOW. Subsequent sections may include further detail on the content requirements for some deliverables.
Services Description
A: Level 2 Application Help Desk Support
Request type identification, classification, and prioritization
Problem identification
Problem resolution coordination
B: System Level:
Database backups
Log file clean up
Database reorganization/re-indexing
Review and manage system memory
Disaster Recovery restoration
Monitoring of system performance
Minor system upgrades due to fixes or end of life (EOL) issues
Process and system documentation
Review, analyze system health
Schedule needed system updates (upgrades, patches, etc.)
C: Incident Management (Break/Fix)
Root Cause Analysis (RCA)
Defect resolution
Service Failure Resolution
D: Minor Enhancements (see definition following chart)
Fix or improved functionality
Continual Service Improvement
E: Data Maintenance
Update data to correct data issues caused by application defects/failures and/or user error
F: Operational and Management Reporting
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| SQL Server Installation, configuration, SQL Cluster, AOAG setup | Required | 8 | Years |
| Backups, Restores, Performance Tuning, DR testing/documentation | Required | 8 | Years |
| No. Question | |
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Yes |
| Question2 | Please list candidate's email address. |
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