Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company: The Four Seasons Island Resort and its amenities include a delightful 9-hole golf course, salon and spa, indoor saltwater swimming pool, tennis court, and much more. Tucked into the north woods of Wisconsin, the Four Seasons Island Resort is located on the 100-acre Miscauno Island in the Menominee River, which divides Wisconsin and the Upper Peninsula of Michigan.

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