Job Description

Join SARC: Be the Lifeline for Survivors

Are you ready to make a real difference? At SARC (The Sexual Assault/Spouse Abuse Resources Center), we are more than an organization - we are a movement. We stand with survivors of domestic violence, sexual assault, child abuse, and stalking, providing safety, advocacy, and hope. Now, we're looking for strong, compassionate, and mission-driven individuals to join our team as a Residential Case Manager.

About SARC

Founded in 1978, SARC has been a cornerstone of safety and support in Harford County. what started as a grassroots effort has grown into a comprehensive resource center offering shelter, crisis intervention, legal advocacy, and community education. Our values - Respect, Collaboration, Grace, Safety, and Integrity - guide everything we do, and together, we work to end abuse and empower survivors.

About the Role: Residential Case Manager

As a Case Manager at SARC, you will provide compassionate support and critical resources to survivors of domestic violence, sexual assault, child abuse, and stalking.

What You'll Do:

• Conduct shelter screenings and intakes, ensuring a safe and welcoming environment for new residents.

• Assess client needs through interviews and evaluations, identifying key factors such as safety, housing, employment, and mental health concerns.

• Develop individualized service plans that empower clients to achieve stability and long-term wellbeing.

• Provide crisis intervention, emotional support, and trauma-informed care to help clients navigate their healing journey.

• Connect clients with community resources, including healthcare, counseling, legal advocacy, and employment services.

• Maintain accurate case notes, program statistics, and reports to track progress and ensure quality service delivery.

• Collaborate with other staff members to ensure shifts are covered and that shelter operations run smoothly.

• Offer 24-hour on-call support to assist staff in making informed decisions and responding to emergencies.

• Conduct routine safety checks and assist with shelter upkeep, ensuring a secure and comfortable space for residents.

Who You Are:

You are a compassionate, resourceful, and dedicated advocate who is passionate about supporting survivors. You bring:

• A strong ability to listen, communicate effectively, and build trusting relationships with clients from diverse backgrounds.

• The ability to think critically and apply problem-solving skills in high-pressure situations.

• A trauma-informed approach to working with survivors, recognizing and responding to the impact of trauma with sensitivity and care.

• Attention to detail, organization, and the ability to maintain accurate documentation.

• A willingness to collaborate with a team while also working independently.

• Physical capability to navigate shelter facilities, including climbing stairs and lifting occasional bulky items.

Schedule: Part Time, Wednesday to Friday, 9am to 5pm.

Salary: $24.00 to $26.00 per hour depending on experience. Any hours worked between 8pm to 8am Monday-Thursday are eligible for a $2.00/hour shift differential, while hours worked between 8pm to 8am Friday-Sunday are eligible for a $4.00/hour shift differential. 

Requirements

What You Need:

• A bachelor’s degree in a related field OR at least two years of relevant experience in case management, social services, or victim advocacy.

• A commitment to upholding confidentiality, professionalism, and ethical standards when working with survivors.

• The ability to adapt and respond calmly to crisis situations while supporting clients through challenging circumstances.

• Strong written and verbal communication skills, including the ability to document case notes and collaborate with a multidisciplinary team.

• A willingness to participate in ongoing training, particularly in Trauma-Informed Care and best practices with victim services.

• A valid driver’s license and a clean driving record.

Preferred:

• At least one year of experience providing case management, crisis intervention, or direct advocacy services for survivors of violence.

• Familiarity with community resources, housing assistance, legal advocacy, and crisis intervention strategies.

• Experience working in a residential or emergency shelter setting.

Benefits

What We Offer:

• A team that has your back. We work together to support survivors - and each other.

• Competitive benefits include employer-paid health insurance for individual coverage (discounted premiums for family coverage), vision and dental options, and a $1,500 employer-paid HSA contribution.

• Paid time off you can actually use: 11 paid holidays, floating holidays, and up to 112 hours of vacation in your first year.

• Opportunities for growth and impact. This isn't just a job - it's a calling. We provide regular training opportunities on a variety of crisis-centered topics.

** Important Note: Our emergency helpline is for survivors in crisis. For application updates, please email thanna@sarc-maryland.org with your name and the job you applied for.

If you're ready to be a steady, compassionate presence for survivors and a vital part of our mission, we'd love to hear from you. Join us in holding the line against abuse.

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