Job Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s   Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the US Technology Solution Readiness team where our mission is to deliver limitless technology solutions that make our Guest experience convenient and delightful, and enable Crew, Managers, and Owner Operators to Run Great Restaurants! Our technology powers all 13,000+ US restaurants and enables restaurant teams to serve millions of customers daily!

The Manager of Solutions Readiness oversees product release lifecycle, including roadmap development, feature prioritization, and requirements management for the Back Office Profitability application, with focus on performance, stability, and scalability specific to Cash and Inventory Management. The Back Office Profitability solution is comprised of multiple integrated products and development vendors, so coordination of dependencies, priorities, and capacity planning are key to success. In this role, you will partner with operations, technology, and vendor teams to drive the sustainability and longevity of the application while influencing internal and vendor product roadmaps. Success in this role hinges on close collaboration and proactive engagement with strategic technology vendor responsible for developing and hosting the system.

Key stakeholders include internal product teams such as Sesame (point of sale), Digital, Payments, Finance, Supply Chain, US Owner Operators, Operations, as well as external vendor teams. Close partnership and active management of strategic technology vendor is critical to success.

Accountabilities & Responsibilities:

• Develop and maintain the product roadmap for profitability application.
• Collaborate on product vision and ensure alignment with business goals and user needs.
• Create, prioritize, and maintain the product backlog, ensuring that the most valuable and strategically aligned features are delivered.
• Work with stakeholders to gather and clarify requirements, translating them into user stories with detailed acceptance criteria.
• Understand and communicate business needs to the development team and ensure stakeholders are informed of progress and updates.
• Assist in leading vendor development to deliver enhancements needed to support enhancements and new Point of Sale, Digital, Payments and Supply Chain integrated features (includes backlog grooming, requirement gathering, scope planning, testing coordination, etc.).
• Maintain organized oversight of specific product delivery schedules to ensure proper balance of features, timing, and integration with other functions, and communicate in coordination with other product teams.
• Assist and be the subject matter expert on features and capabilities to development partners and other product teams to ensure alignment.
• Manage internal and partner relationships to lead to successful, collaborative outcomes.
• Ensure scalability, security, and reliability are prioritized in the development process.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $129,800– $165,490  per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor’s degree in: Business, Computer Science, Engineering, or related discipline
• Minimum 2 years of experience in Agile Product Management, preferably with customer-facing products, demonstrating agile development teams.
• Proven experience supervising vendor development and implementation activities.
• Strong communication skills with ability to explain complex technical details to non-technical stakeholders
• Strong quantitative analysis skills: proven ability to work with and influence vendor product team.
• A passion for learning and figuring out creative restaurant technology solution to any given business problem
• A love of new technologies and the drive to find ways to implement better tools and processes to improve efficiency
• Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
• Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
• Curious, task-oriented, and a self-starter with a strong bias for action; Proven track record of “getting things done”
• Retail or Hospitality technology experience; in-store and/or Back Office technology experience a plus.
• Ability to maintain composure and adapt with change; strong desire for continuous learning; embraces a growth mindset.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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