Job Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s   Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Technology is at the heart of running great restaurants and a critical element of every major initiative underway within McDonald’s. Over the next few years, we will modernize technology as we deploy our new Restaurant Platform (POS, back office hardware, network infrastructure and digital menu board hardware) across the US!

We are seeking a highly skilled Senior Manager to lead the technical readiness of our restaurants and ensure technology preparedness as a prerequisite to deploying our restaurant technology platform across all US restaurants! This role will ensure restaurant technology preparedness for three critical initiatives that form the core of the new platform, ensuring successful implementation, integration, and adoption. The responsibilities of this position will overlap and integrate with those of the deployment senior manager to encompass the complete deployment process starting with restaurant readiness and concluding with successful deployment of all three initiatives. This role reports to the Director, Technology Deployment.

Accountabilities and Responsibilities:

• Lead Restaurant Technology Assessments: Be responsible for the vendor and the process of evaluating restaurant technology and network infrastructure, ensuring thorough and accurate assessments using the existing tools.
• Lead Remediation Projects: Coordinate with multiple remediation vendors to implement vital technology changes. Ensure all remediation work is completed on time, within budget, and meets quality standards.
• Ensure Deployment Readiness: Supervise the entire process from initial assessment to final readiness, ensuring each restaurant is fully prepared for the Restaurant Platform Foundation deployment.
• Vendor Coordination: Maintain strong relationships with assessment and remediation vendors, ensuring effective communication and teamwork.
• Project Planning and Execution: Develop detailed project plans, timelines, and budgets. Supervise progress and address any issues to keep projects on track.
• Quality Control: Conduct regular reviews and audits to ensure the quality and accuracy of assessments and remediation work.
• Stakeholder Communication: Prepare and present regular status reports to senior leadership. Communicate effectively with all partners to ensure alignment and transparency.
• Training and Support: Coordinate training and support to any new vendors brought on to support the new technology implementations and processes.
• Continuous Improvement: Find opportunities for process improvements and implement standard methodologies to enhance efficiency and effectiveness.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $149,260- $190,310  per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor’s degree in Information Technology / Computer Science / Engineering, or a related field.
• Proven ability to lead cross-functional teams and manage multiple collaborators. Strong problem-solving and decision-making skills.
• Shown experience in leading large-scale projects, including planning, execution, and monitoring. PMP or similar certification is a plus.
• Experience working with and managing external vendors. Strong negotiation and communication skills.
• Demonstrated ability to lead cross-functional teams and manage multiple partners. Strong problem-solving and decision-making skills.
• Meticulous attention to detail to ensure accuracy and quality in assessments and remediation work.
• Excellent verbal and written communication skills. Ability to present sophisticated information clearly and concisely to senior leadership.
• Adapt quickly to changing priorities and circumstances. Remain flexible and open-minded in the face of ambiguity, demonstrating the ability to shift and adjust strategies as needed to achieve desired outcomes.
• Experience in providing training and support to staff on new technology implementations.
• Ability to find opportunities for process improvements and implement standard methodologies.
• To be a change agent and have a strong passion for improving process
• Retail technology experience with a focus on operations in a highly distributed environment
• Broad experience across the IT SDLC including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and getting results in a global organization
• Strong ability to partner, negotiate and influence: peers and other technology leaders, leaders from other functions, and owner/operators
• Demonstrate the ability to take initiative and drive projects forward independently. Thrive in a fast-paced environment and excel at proactively finding opportunities for improvement and implementing solutions.
• Exhibit a high level of resourcefulness and creativity in problem-solving. Possess the ability to think in an unexpected way and leverage available resources to overcome challenges and achieve objectives.
• Demonstrate a strong emphasis on achieving results. Approach problems with a positive attitude and a willingness to explore innovative solutions. Embrace challenges as opportunities for growth and learning.
• Have a passion for learning and personal development. Stay abreast of industry trends and standard methodologies, continuously seeking out opportunities to expand knowledge and skills.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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