Technical Support Specialist II (Tier 2) Job at Powersolv Inc, Dulles, VA

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  • Powersolv Inc
  • Dulles, VA

Job Description

Note:

The Contractor will be required to work at various work sites and must have reliable transportation. Other work locations are:

  • Ronald Reagan Washington Airport, DCA
  • Washington Dulles International Airport, IAD
  • Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202

Experience/ Skills

  • The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
  • Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
  • In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.

Duties:

Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:

  • Complete complex troubleshooting
  • Coordinate with third-party components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help desk)
  • Assist with PC Refresh activities.
  • Track and analyze logs.
  • Run training and product demonstrations.
  • Participates in all phases of IT systems development.
  • Assist with similar IT related tasks as required.

Qualifications:

  • Minimum three years of progressive and continuous experience providing technical support.
  • Must hold an A+ certification.

Job Tags

For contractors,

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